Shipping, delivery and returns
We ship worldwide* with DHL Express
Unless the Surf is pumping, we ship your order within 24 hours.
- 8€ or Free Shipping on orders above 75€. No extra costs.
- Delivery time: 1-5 business days after order is shipped.
United States, United Kingdom, Switzerland, Australia, Indonesia (Bali), Israel, Japan, South Korea, United Arab Emirates (Dubai) and Canada:
- 12€ or or Free Shipping on orders above 75€.
- Delivery time: 2-5 business days after order is shipped
Rest of the world :
- 20€ flat rate.
-Delivery time: 2-7 business days after order is shipped
* Certain countries are exempt and you will be notified at checkout if we do not ship your country at the time of the order.
Wrong item received
If you receive the wrong item or the wrong number of items, send an email to firstname.lastname@example.org immediately with your order number and we will correct the error.
Returns and exchanges
We offer free returns on defects and errors. All other returns and exchanges are not covered.
If, for various reasons, you want to return your item, you can contact us at email@example.com, remember to state the reason for the desired return. If the return is due to any errors, please document with photos and we will send a code that gives access to return the item at our expense.
If the return applies to exchange or the right of withdrawal, we point out that we do not offer free return and exchange beyond the terms of the Right of Withdrawal Act. If the conditions for the right of withdrawal are met, the customer must pay for the return costs of the item.